INFORMATION

Dear Visitor to our Internet page for international patients,

We are delighted that you are interested in staying at the Klinikum Osnabrück. On these pages, we will inform you as a patient, agent and relative regarding relevant topics such as treatment costs, entry into the country or invoicing.
We hope that we are able to answer your questions, and are happy to help you with any further information.

Your Klinikum Osnabrück Team

Cost Estimate

Preparation of a cost estimate for the planned treatment

In case of in-patient treatment, the Klinikum Osnabrück will create an individual offer at short notice. During the process, the cost calculation is executed based on the currently valid DRG guidelines and the Gebührenordnung für Ärzte (German Schedule of Fees for Physicians) (GOÄ). We will inform you of the foreseeable costs of the treatment and the maximum treatment duration.

Please note

A cost estimate concerns a provisional calculation of the treatment costs which may be corrected up or down depending on the progression of the treatment. As soon as payment has been received, your admission can be organised.

Advance payment and arrangement of appointments

Advance payment

The next step is to pay the amount stated in the cost estimate to the Klinikum Osnabrück. The payment may be made via bank transfer or credit card.

Arrangement of appointments

A specific appointment for in-patient admissions is issued following the receipt of payment for the calculated costs.

Entry Visa

Letter of invitation for the embassy

We are happy to support you with the completion of entry formalities. As soon as the payment confirmation has been received, we will issue you with an official invitation which you present with your application for an entry visa to the embassy of the Federal Republic of Germany in your home country. You can find detailed information concerning the visa application on the website of the embassy of the Federal Republic of Germany in your respective home country.

Information required for the issue of an invitation

For the purposes of preparing an invitation, we require the following information: Surname, name and date of birth of the people entering the country (the patient and accompanying persons, as stated in the passports), and the identification numbers, issue and validity data in your passports.

Stay

Accommodation

The city of Osnabrück has many hotels and inns located near the clinic. We offer our support in finding a suitable hotel which accords with your wishes. The Klinikum Osnabrück has arranged special conditions with several hotels which you may take advantage of as a patient and accompanying person.

Translation service

In case you are not able to communicate in German or English, we can mediate translation services (subject to charge).

Final invoicing

Final invoicing of the costs incurred during the treatment

After the treatment has been completed, you will receive a final invoice from us for the costs incurred. If the total claim is less than the advance payment you made, the funds not used will be refunded to the payer immediately. If the total claim exceeds the advance payment made, an additional payment must be made. Additional costs due to unforeseeable complications in the healing process are to be paid. Other symptoms that were noticed during the treatment are not included in the cost estimate.

Information for patient agencies

Contact for patient agencies

The organisational support of international patients and the processing of all financial matters are undertaken by the International Office at the Klinikum Osnabrück (KOS). In connection with this, regular contact occurs with patient supervisors who act on behalf of international patients. In order to simplify cooperation between these organisations, our staff unit and the KOS, we hereby provide you with the following information.

No contractual relationship between the clinic and patient agency | No agent’s commission

Patient agencies operate exclusively on behalf of the patient and conclude a contractual agreement with them, if necessary. No contractual relationship exists between the patient agencies and the Klinikum Osnabrück. Remuneration for the mediation and supervision of international patients by third parties shall not be paid by the KOS.

Patient mediation

Advertising using the fact that patients are mediated to the Klinikum Osnabrück is in principle permitted. The reference on the KOS website may be used regarding further content concerning our performance spectrum and provision structures.

Basic principles for financial processing

The following principles and information apply on behalf of the Klinikum Osnabrück regarding the financial processing, including the type of cost assurance:
In case of in-patient treatment, the Klinikum Osnabrück will create an individual offer at short notice. During the process, the cost calculation is executed based on the currently valid DRG guidelines and the Gebührenordnung für Ärzte (German Schedule of Fees for Physicians) (GOÄ). We will inform you of the foreseeable costs of the treatment and the maximum duration of treatment.
A cost estimate concerns a preliminary calculation of the treatment costs which may be corrected up or down depending on the progression of the treatment. As soon as payment has been received, your admission can be organised.

treatment request

  • We would be delighted to welcome you as a patient with us.

Please send your treatment request by email to Dr. Elmar Arlinghaus: elmar.arlinghaus@klinikum-os.de